Customer Feedback Form

Sales Initiation: Interaction with the Business Development Manager/Sales

Yes No
Were you explained about the advantages and benefits of taking vehicle on lease.
Were your vehicle usage need asked and accordingly a suitable lease option was offered.
Were you explained about all the fleet management services in detail.

Delivery Process: Interaction with the Operations

Were you informed about the estimated delivery date post order finalization.
In case of any delay from committed timeline, were you intimated in advance.
Were you informed on the delivery process.
Were you contacted post taking delivery to ensure everything was satisfactory.

Delivery Process: Interaction with the Dealership.

Was the dealership sales person courteous.
Did he explain the vehicle features at the time of delivery.
Are you satisfied with the delivery process.
How do you rate your experience with Avis lease on overall basis: *
Any specific reason for expectation not met or any suggestion/ feedback. *